Lead CRM
Know which leads are waiting, who owns them, and when the SLA expires.
Every enquiry from a portal, your website or WhatsApp becomes a lead record with an owner, a stage and a clock. Nothing sits in an inbox waiting for somebody to notice it.
Clix lead management captures enquiries from Property Finder, Bayut, dubizzle, your website and WhatsApp, assigns them to an agent by routing rules, starts a response SLA, and tracks every call, message, viewing and task against the lead record until it is won or lost.
- Source
- Meta Lead Ads
- Area
- Dubai Hills Estate
- Budget
- AED 5.2M
Dubai Hills sales team
Area specialist, agent within capacity, inside working hours
Omar Haddad
Assigned, acknowledgement pending
Capture
Portal enquiries arrive as lead records rather than as emails. The requirement, meaning type, beds, community, subcommunity and budget, is carried across, so an agent opens a brief instead of retyping one.
- Property Finder, Bayut and dubizzle enquiries
- Website and landing page forms
- WhatsApp Business conversations
- Inbound email ingestion
- Manual entry and bulk import
Clix interface shown with sample workspace data
Assign
Routing rules decide who owns the lead the moment it lands: by rota, by community, by language, by source or by team. The SLA clock starts at the same instant, against a named person rather than against the company in general.
- Round robin and rule based assignment
- Assignment by community, language or source
- Reassignment with a full audit trail
- Unassigned queue with escalation
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Work
Calls, WhatsApp messages, emails, viewings and tasks all log to the lead. The next person to open it sees the whole history, which is the difference between a handover and an interrogation.
- Call, WhatsApp, email, viewing and task actions
- Matched properties from your own stock
- Notes, documents and requirement changes
- Full activity timeline with timestamps
Clix interface shown with sample workspace data
Measure
Response SLA and next action SLA are set per stage. The dashboard opens on what has breached, what is due today, and what has had no activity for two days.
- Response and next action targets per stage
- Breach, due today and no activity views
- Conversion by stage, source and agent
- Acknowledged versus assigned tracking
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Frequently asked questions
Yes. Clix integrates with Meta Lead Ads. Lead forms submitted on Facebook and Instagram arrive through signed webhooks within seconds, carry campaign, ad set, ad and form attribution, are deduplicated on arrival, and are assigned by routing rules so the response SLA starts immediately.
Yes. Leads can be placed in a pool that any eligible agent can claim, rather than being pushed to one person. Claims are recorded, holds return to the pool on expiry, and a lead is repooled automatically when its SLA breaches.
More of the platform
Further reading
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