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Clix CRM

Automations

Versioned workflows with an auditable execution log.

Automation is only trustworthy if you can see what it did. Every workflow is versioned and every run is logged, step by step.

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app.clix-crm.com/settings/automations
Automations
Search
Publish version 7
OH
New lead routingSLA escalationListing expiryHold expiryv6 live · edited 2h ago
Workflow6 steps
TriggerLead created⋯
ActionAssign agent by rota⋯
ActionStart response SLA · 15m⋯
ActionCreate task · First call⋯
ActionSend notification⋯
ActionUpdate stage → Attempting Contact⋯
Execution logLast run · 12s ago
✓Triggered · lead LD-4821
✓Assigned · Omar Haddad
✓SLA started · 15m
✓Task created · First call
✓Notification sent
✓Stage updated
✓Completed in 340ms
Versions
v6Lead routingLive
v5Lead routingArchived
v4Lead routingArchived

Clix automations run rule based workflows triggered by events such as a lead being created, an SLA approaching breach, a listing permit expiring or a unit hold running out. Workflows are versioned and each execution is recorded step by step in an auditable log.

Workflow builder
WhenLead created
If
source = Metaarea = Dubai Hillsbudget > AED 5M
ThenAssign to Dubai Hills sales teamRouting
Start response SLA15m
Create follow up taskToday
Notify the agentPush
Wait10m
Escalate to manager if no activityConditional
01

Triggers that matter

Lead created, SLA about to breach, listing permit expiring, unit hold about to release, stage changed.

  • Lead and stage events
  • SLA threshold events
  • Listing and permit expiry
  • Hold and reservation expiry
app.clix-crm.com/settings/automations
Automations
Search
Publish version 7
OH
New lead routingSLA escalationListing expiryHold expiryv6 live · edited 2h ago
Workflow6 steps
TriggerLead created⋯
ActionAssign agent by rota⋯
ActionStart response SLA · 15m⋯
ActionCreate task · First call⋯
ActionSend notification⋯
ActionUpdate stage → Attempting Contact⋯
Execution logLast run · 12s ago
✓Triggered · lead LD-4821
✓Assigned · Omar Haddad
✓SLA started · 15m
✓Task created · First call
✓Notification sent
✓Stage updated
✓Completed in 340ms
Versions
v6Lead routingLive
v5Lead routingArchived
v4Lead routingArchived

Clix interface shown with sample workspace data

02

Actions in the product, not in a webhook

Assign an agent, start an SLA, create a task, send a notification, change the stage. The things that would otherwise be somebody remembering.

  • Assign and reassign
  • Create tasks
  • Send notifications
  • Update stage and fields
  • Call a webhook where you need one
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
03

Versioned and auditable

A workflow that changed silently is a workflow nobody trusts. Versions are kept, the live one is marked, and each run records which steps fired and how long it took.

  • Version history with a live marker
  • Per run execution log
  • Step level success and failure
  • Rollback to a previous version
app.clix-crm.com/settings/automations
Automations
Search
Publish version 7
OH
New lead routingSLA escalationListing expiryHold expiryv6 live · edited 2h ago
Workflow6 steps
TriggerLead created⋯
ActionAssign agent by rota⋯
ActionStart response SLA · 15m⋯
ActionCreate task · First call⋯
ActionSend notification⋯
ActionUpdate stage → Attempting Contact⋯
Execution logLast run · 12s ago
✓Triggered · lead LD-4821
✓Assigned · Omar Haddad
✓SLA started · 15m
✓Task created · First call
✓Notification sent
✓Stage updated
✓Completed in 340ms
Versions
v6Lead routingLive
v5Lead routingArchived
v4Lead routingArchived

Clix interface shown with sample workspace data

More of the platform

Further reading

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